Frequently Asked Questions

Usually, bills are processed on the 1st day of every month. Balance changes after payment will reflect once the payment has been processed and posted to your water account. All payments to your account will be updated and reflected within the respective billing month. However, a statement of your account will always show your most up-to-date transactions and balances.

Your bill is comprised of a SERVICE CHARGE and a CONSUMPTION CHARGE. The service charge portion of your bill helps recover a portion of fixed costs incurred in providing water services. These costs include maintaining supply systems, treatment plants, distribution networks, and service facilities needed to deliver water to homes and businesses. This charge appears on every bill and does not vary with consumption, but is related to the size and flow capacity of your meter. The CONSUMPTION CHARGE reflects the actual amount of water you have used.

You can contact the customer care office to make payment arrangements. If your account has been scheduled for disconnection and your water has been cut off, you will need to visit the customer care centre and fill out a reconnection form. A reconnection fee will be required before the service can be restored.

If you notice a water leak, burst pipe, or any fault in the water supply system, please report it immediately to the customer care office. Provide clear details of the location and nature of the problem so that the technical team can respond quickly and carry out the necessary repairs.